Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

GPS Healthcare - Yew Tree


Not given test results

I have just been into Yew Tree surgery to ask for my test results and was told that I cannot have them until I speak to a doctor. Quite frankly, it is an insult to my intelligence that I cannot be trusted to have my results before I discuss them with a doctor. It is important to be to be able to see the results before the telephone appointment so that I am well informed to be able to discuss options. Not having the results early means that patients are 'put under pressure' when they have to digest the results during the consultation and make decisions. When I said that I was unhappy with the system, the 'scripted answer' from the receptionist was "I only work in the system I don't make it" lacks empathy and understanding and is unhelpful at best!!